Shipping Policy

Last updated: March 2026

Redwood Fellows operates this store as a social enterprise to help fund our programming.

Redwood Fellows is a public benefit initiative operating on a non-profit platform, Redwood Endeavors Inc. We fund our programming by raising donations and generating revenue through program fees and social enterprises like this store. Transparently, we price the merchandise high to raise revenue for our programs. Every dollar raised through the sale of the merchandise in this store goes directly to Redwood Fellows programming.

Thank you for supporting our mission.

Order Processing

Orders are typically processed within 3–7 business days after purchase.

You will receive a shipping confirmation email with tracking information once your order has been shipped.

Processing times may be slightly longer during periods of high demand or during special campaigns.

Shipping Rates & Delivery Times

Shipping rates and delivery estimates are calculated at checkout based on your location.

Typical delivery windows:

• United States: 5–10 business days

• International: 10–21 business days

Delivery times may vary depending on carrier delays, customs processing, or regional logistics.

International Shipping

For international orders:

• Customers are responsible for any customs duties, taxes, or import fees required by their country.

• Redwood Fellows is not responsible for delays caused by customs processing.

Address Accuracy

Please ensure your shipping address is correct when placing your order.

Redwood Fellows cannot guarantee replacements or refunds for orders shipped to incorrectly entered addresses.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery (or expected delivery) at:

info@redwoodfellows.org

Include your order number and photos (if applicable) so we can help resolve the issue.

Return & Refund Policy

Last updated: March 2026

Redwood Fellows operates this store as a social enterprise that supports our nonprofit programming.

Redwood Fellows is a public benefit initiative operating on a non-profit platform, Redwood Endeavors Inc. We fund our programming by raising donations and generating revenue through program fees and social enterprises like this store. Transparently, we price the merchandise high to raise revenue for our programs. Every dollar raised through the sale of the merchandise in this store goes directly to Redwood Fellows programming.

Because purchases directly support our mission, our return policy is designed to balance fairness with the impact of your contribution.

Returns

We accept returns only for items that arrive damaged, defective, or incorrect.

To request a return, please contact us within 7 days of delivery at:

info@redwoodfellows.org

Include:

• Your order number

• A description of the issue

• Photos of the item

If your request is approved, we will provide instructions for the return or replacement.

Non-Returnable Items

Because purchases help fund our programs, we generally do not accept returns or exchanges for:

• Size issues

• Change of mind

• Items ordered by mistake

Please review product descriptions and sizing information carefully before purchasing.

Refunds

If a return is approved due to damage, defect, or fulfillment error:

• You may receive either a replacement item or a refund to your original payment method, depending on availability.

Refunds typically process within 5–10 business days after approval.

Mission Reminder

Every purchase from this store helps fund Redwood Fellows programming and initiatives. Your support directly contributes to our work and the communities we serve.

Thank you for supporting Redwood Fellows.